Refund Policy

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At Global Layers, we strive to deliver exceptional IT services and products that meet the highest standards of quality and customer satisfaction. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services and products.

1. Services Refund Policy

We offer a variety of IT services, including network management, cloud computing, cybersecurity, and custom software development. Due to the nature of these services, refunds are generally not available once work has commenced. However, exceptions may be made under the following circumstances:

• Service Not Provided: If we fail to deliver the service as outlined in the agreed-upon contract or service level agreement (SLA), you may be eligible for a full or partial refund, depending on the circumstances.
• Service Cancellation: If you cancel the service before work has commenced, you may be eligible for a full refund. If the service is cancelled after work has started, a prorated refund may be issued based on the amount of work completed.
• Unsatisfactory Performance: If you are not satisfied with the service provided, please contact us within 14 days of service delivery. We will work with you to address your concerns. If a resolution cannot be reached, a partial refund may be considered, depending on the situation.

2. Products (Hardware and Software) Refund Policy

We also provide hardware and software sales, including custom software development. Refunds for products are subject to the following terms:

• Hardware Sales: Refunds for hardware purchases are only available within 30 days of the purchase date. To be eligible for a refund, the product must be returned in its original      condition, including all packaging, accessories, and documentation. A restocking fee of 10% may apply. Shipping costs are non-refundable.
• Software Sales: Refunds for software products, including licenses, are not available once the software has been delivered or the license key has been issued. However, if there is a      defect or issue with the software, we will work with you to resolve the problem or issue a replacement.
• Custom Software Development: Due to the personalized nature of custom software development, refunds are generally not available once the development process has begun. In the event of a cancellation, a prorated refund may be considered based on the amount of work completed, minus any non-refundable expenses incurred during development.

3. Refund Process

To request a refund, please contact our customer support team at info@globallayers.com with your order details and the reason for the refund request. Refunds are processed within 14 business days of receiving your request and any returned products, if applicable.

4. Non-Refundable Items

The following items are non-refundable:

• Services that have been fully delivered or completed.
• Software products after delivery or license issuance.
• Custom-developed software after the development process has begun.
• Shipping and handling charges.
• Restocking fees, if applicable.

5. Changes to this Policy

Global Layers reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases and services made after the change.

By choosing our services or purchasing our products, you agree to the terms and conditions outlined in this Refund Policy. We are committed to ensuring your satisfaction and appreciate your business.

This policy is designed to be clear, transparent, and fair to all parties involved while protecting the company's interests. You may want to have this reviewed by a legal professional to ensure compliance with local regulations.